FAQs

What is medical grade skincare?

Medical grade skincare products, also known as cosmeceuticals, are products that have biologically active ingredients for a therapeutic effect on your skin and you skin cells' function. Active ingredients may include vitamins, minerals, fruit enzymes, collagen peptides, or many other ingredients that nourish your skin's health and provide results. 

Are your skincare products cruelty-free?

Yes, our products are cruelty-free. None of our products are tested on animals and we do not fund animal testing for any aspect of our products or ingredients. 

Are your products vegan?

All of our products are vegan except for [M2] Ultralight Skin Repair Moisturising Cream which contains honey extract and royal jelly.  

How do I know which skincare products to use? 

We have very experienced and knowledgeable Product Specialists on hand who can help you understand what our products do, how the ingredients work and which ones are most suitable for your skin. You’re welcome to contact us to speak to a Product Specialist about starting your skincare journey. 

Do you have products for specific concerns like melasma or rosacea?  

Yes, we do have products that can help address specific concerns. We recommend you contact us to speak to a product specialist or come in for a free consultation to determine which products might be right for you. 

Are the fragrances in your products natural and safe?

Yes, our fragrances are natural and safe. Every ingredient should serve a purpose, so the fragrances are derived from organic essential oils which also have anti-inflammatory and other therapeutic properties for the skin. 

Do your products contain any nasties?

No. None of our products contain occlusive filler chemicals. This means no artificial colours, fragrances, lanolin, mineral oils, parabens, silicones or synthetic fillers.

Is your packaging environmentally friendly?

We make regular, ongoing efforts to minimise our impact on the environment. As such, we have developed a recycling program which enables you to reuse the outer part of the packaging and recycle the inner portion. When you participate in our recycling program, you will receive up to $20 off as our thanks for helping the planet. 

What do the codes mean on RejuvAus products?

The codes refer to the product categories. For example, C for Cleansers, S for Serums, M for Moisturisers, E for Eye Cream. Within each category, we have skincare product variations for unique skin concerns, including ageing, pigmentation, oiliness and acne, and dryness and sensitivity.

What is the difference between S1, S1+ and S1++?

The difference is the strength of the product. These three products have the same ingredient formulations, but different concentrations of Vitamin A. For sensitive skin, we recommend starting with S1 which has 0.25% Retinaldehyde (Vitamin A). For most skin types, we recommend S1+ which has 0.5% Retinaldehyde (Vitamin A). For older skin types, you can start with S1+ and graduate to S1++ (1% Retinaldehyde) as your skin becomes accustomed.

What is the difference between S6 and S6+?

The difference is in the strength of the formula. These products have the same ingredient formulations, but S6 has 2.5% Salicylic Acid (a Beta-Hydroxy Acid that exfoliates and helps regulate your skin's natural oils). S6+ has 5% Salicylic Acid. We recommend starting with S6, and for oily skin types, you can graduate to S6+ as your skin becomes accustomed.

How do I start a skincare routine?

If you're just starting out on your skincare journey, or you'd like some advice, the skincare guide on our website can help walk you through three simple steps to building a routine for your skin type. You can also contact us to speak to a skincare product specialist for advice.